jQuery UI Accordion - Default functionality


I want to return a purchase. What do I do?

Non-RMA Return
  1. Print return form found here.

  2. Customer provides their own shipping label and pays for the shipping.

RMA Return
  1. Log into your account.

  2. Select 'My Returns' on the left side of the page, then click the 'Request New Return' button.

  3. Select your order and the items you wish to return.

  4. We will email a prepaid label to you and the cost of using the label.

  5. You print the label and attach to your return.

  6. When we process your return we will deduct return shipping cost from your refund.

I want to exchange an item. What do I do?

Non-RMA Return
  1. 1. Place a new order for the item you would like to receive.

  2. 2. Return the original item (with the completed return form found here).

  3. 3. We will refund your original shipping charges when you return the original order.

RMA Return
  1. 1. Place a new order for the item you would like to receive.

  2. 2. Return the original item (with the completed return packing slip).

  3. 3. We will waive the return shipping label cost upon processing the return of the original order.

How long does it take to receive my refund?

We will process your refund within 5 business days, after we receive the return. The refund will be issued to the payment method used to make the original purchase.

Do you charge a restocking fee?

We DO NOT charge any restocking fees.

How long do I have to return an item?

You have an unlimited return window. You may return any item, for any reason at any time!


How quick will my order ship?

As "Quick" as you want! Depending on the shipping option you choose, most orders are processed within hours of placing your order.

When will my order arrive? Will you send me a tracking number?

Quick! We guarantee you an exact delivery date for every order. Enter your Zip Code into our "How Quick Will My Order Arrive?" tool found at the top of every page. After your order is processed, we will email you a tracking number confirming the delivery date.

How is my order shipped?

We use FedEx Ground as our standard shipping service. You may upgrade to FedEx 3 Day Air, 2 Day Air, or Next Day Air during checkout if you require faster delivery.

How do I cancel my order?

Call us immediately at 1-800-928-6175 to cancel an order. We process and ship most orders within minutes of receiving them; so if you need to cancel please let us know as soon as possible.

If you need to cancel an order after business hours, please email your order number and request to cancel@quickcandles.com.

Some of my items were damaged in shipping. What do I do?

Don't worry, we guarantee to replace any item for you free of charge. First, there is no need to return an item that is damaged. Second, please contact our customer service team at 1-800-928-6175 to report the damages. We will ship out free replacements immediately using the same shipping service as was used on the original order.

No Damage Conditions:
• Damages / Shortages must be reported within 30 days of package receipt.
• Replacements will be shipped with same service level as original order.
• Free replacements provided within 48 continental states. Refunds will be issued for all other orders.

What countries do you ship to?

We ship to all addresses in the USA and Canada. UK and EU customers should click here to shop our UK site.

How do I post a product review?

Just go the product page and below the product photo, click on "Write a Review". We'd love to hear your feedback!


What payment methods do you accept?

We accept American Express, Discover, Mastercard, Visa, Amazon Payments, and PayPal. We do not accept purchase orders or offer payment terms.

Do you charge sales tax?

We only charge sales tax if you reside in one of the following states: Indiana, Kentucky, South Carolina, or Virginia.

Is my credit card information secure?

Yes, we use the strongest encryption available to protect your information. You may also place a phone order with us, if you do not wish to enter your credit card information on the checkout form.

Can I order in bulk and get a discount?

Yes, we offer quantity discounts right on our site for almost every item. No wholesale account needed!


How do I create an account?

1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit account information?

Click the My Account link at the top right hand side of our site to edit your account information.

How do I recover a lost password?

Click the My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?" That link will send an email to you with your password.